Service and business records
Alongside website enquiries, we may hold contact and service-address details, job descriptions, photographs, quotes, invoices and payment records needed to provide our services, communicate with you and meet legal or record-keeping requirements.
Who may receive information?
We share information only where reasonably necessary to provide services, operate the business or meet legal obligations. This may include relevant suppliers, subcontractors, professional advisers and service providers. We do not sell your personal information.
Job photographs and marketing
Photos may be used for assessing, quoting, documenting and completing work. We avoid unnecessary personal information and ask permission before using identifiable customer or property photos for marketing.
Website providers
The website host and spam-protection provider may process technical connection information and service logs. Resend processes outgoing enquiry emails and Google Gmail stores the messages and attachments we receive. These providers may process information outside Australia under their own policies. Website fonts are requested from Google Fonts, which may receive browser and connection information. We do not currently use advertising trackers or analytics tools on this website.
Keeping information secure
We take reasonable steps to protect personal information and retain it only while needed for enquiries, services, business records or legal requirements. Sending an enquiry does not sign you up to marketing.
Access, corrections and privacy concerns
Contact koalafixplumbing@gmail.com to request access to or correction of personal information, ask about removal or raise a privacy concern. We will consider requests in accordance with applicable law and any record-keeping obligations.